Return & Exchange Policy

Refund Policy

Please note that all our cakes are non-returnable and non-refundable. Once the items have left our premises, either by delivery or self-pickup, all sales are considered final. We do not accept any returns, refunds, or exchanges. Rest assured, we thoroughly inspect all our items before dispatching them, ensuring you receive the best quality and condition.

Cancellation & Amendment

Once your order is confirmed, we cannot accept cancellations. If you need to make changes, please contact us via WhatsApp with your delivery details at least 48 hours in advance.

Two Men Baker will not be held responsible for late or non-deliveries, or cakes damaged during the delivery process due to the following circumstances:

- The recipient is not present at the specified address during the delivery period
- No such person exists at the given address
- The given address is incorrect or insufficient
- The recipient refuses the item, unaware of someone ordering for them (Buyers should inform the recipient beforehand to avoid misunderstandings. Any refusal by the recipient is considered as successful delivery. No refund requests will be accepted in such cases.)
- No valid contact number is provided or the recipient does not answer the calls after multiple reasonable attempts to reach them
- We will not entertain any refund requests for non-delivery due to the perishable nature of our products
- In rare circumstances, late delivery is beyond our control, and Two Men Baker will not be held liable for any claims

Damage and Issues

Upon receiving your order, kindly inspect your items promptly to ensure accuracy.

If there are any issues with wrong or incomplete orders, please notify us within 3 hours of receipt. All items must remain unconsumed and in their original state for us to facilitate a refund or product exchange.