Shipping Policy

Required Information for Delivery

Please provide the following information for delivery:

  1. Recipient’s full name (both first and last).
  2. Recipient’s complete address, as recognizable on Google Maps.
  3. Recipient’s contact number in full.

Delivery Address Specifications

The delivery address you provide must be identifiable on Google Maps. Before finalizing your order, double-check the accuracy of the address. We'll deliver your order to the exact address you've entered into our system.

For "Company/Apartment" addresses, the unit number you input is only for reference, helping our drivers navigate the premises more easily or provide information to security guards if necessary. However, please note that direct delivery to individual units in high-rise or multi-story buildings is not included (refer below for more details).

In case the specified location is inaccessible by our drivers (for example, due to lack of road access), we'll deliver to the closest car-accessible area. In such instances, you'll be required to collect your order from the driver at this location, and we will not refund the delivery fees.

Delivery Fee

Our delivery services cover areas within a 50KM radius from our store location, according to Google Maps, primarily focusing on KL and Selangor areas. FREE DELIVERY is applicable within 25KM from our location to your destination.

To determine the delivery fee for your address, follow these steps:

  1. Use Google Maps to check the distance from Two Men Baker to your address: Click here to check.
  2. Refer to the table below to identify your zone.
  3. Check the delivery fee corresponding to your zone.
  4. The final decision of the distance calculation will be decided by the website during placing your order.

*Please rotate your phone to landscape for optimal chart viewing.

 Zone Distance From Our Shop Postage (By Car)
A 0 ~ 25KM FREE
B 25.1KM ~ 30KM RM10
C 30.1KM ~ 35KM RM15
D 35.1KM ~ 40KM RM20
E 40.1KM ~ 50KM RM25

    Delivery Fee Calculation

    Your delivery fee will be automatically computed at the checkout page once you input the address.

    Please note, a single order number applies to ONE delivery address for the same date and time slot only.

    If you wish to deliver to multiple addresses, or on different dates or times, these cannot be included under the same order number. You'll need to create separate orders for each on our website.

    Delivery Time Slot

    We aim to ensure that all orders arrive within your chosen delivery time slot. However, we cannot commit to specific arrival times (e.g., "after/at 12PM"). Our drivers operate on planned routes, delivering to multiple locations per trip. While we strive to ensure all orders arrive within the selected time frame, unpredictable factors like traffic, weather conditions, or other unforeseen circumstances may occasionally cause delays.

    Please be aware that Two Men Baker cannot be held responsible for late deliveries, and we will not issue refunds or arrange re-deliveries for late orders. In extreme weather conditions, non-delivery may occur. If this happens, we'll provide a refund.

    We advise customers to choose a delivery time slot with these possibilities in mind. Make sure the recipient is present at the delivery address before confirming the date and time of your order.

    Two Men Baker won't be held accountable for early arrivals or delivery delays due to circumstances impacting the driver or any other factors beyond our control.

    If you cannot risk the items arriving earlier or later than your chosen time frame, please consider self-pickup or select an early delivery time slot.

    Changes to Delivery Details

    If you need to make changes to your delivery details, please reach out to us via WhatsApp at least 48 hours before the scheduled delivery date. We can't guarantee changes can be made after this period, nor can we take responsibility if there's no one to receive the delivery during the scheduled time.

    High-rise/Multi-storied Buildings Delivery

    Our delivery partners do not offer delivery to individual units within high-rise/multi-storied buildings. The driver will hand over the cake to the recipient at the lobby, drop-off point, or ground floor of the building where parking is not required. If you're unable to receive the cake during the delivery window, the driver will leave it in a location specified by you.