All our cakes are 6 inches in diameter, except for some cakes which are also avalable in 8 inches.

 

Q: Do you write wordings on the cake?

A: No. We do not write wordings on the cake. But we do offer a message card. Please type your message in the box provided before checking out.  

Q: Will knife and candle(s) be included?

A: Yes, we included both knife and candle(s) free of charge. Please kindly select a knife and choose the number of candles before checking out. 

Q: Are your cakes halal?

A: We’re not halal certified bakery. We only used halal ingredients in our baking. We do not use alcohol in our baking.  

Q: Can I request for a  less sweet cake?

A: Unfortunately, we cannot adjust the sweetness of our cakes. 

Q: Do you accept customized cakes?

A: No. We do not accept any design or flavors. All the cake designs are final as shown in our website. 

Q: Can I order same day delivery?

A: Unfortunately no for now. All our products required some time to get it done therefore we did not bake any extra cakes. All cakes are baked fresh everyday. To avoid any disappointment, please kindly pre-order your cakes through our website.

Information needed for delivery 

1. Recipient’s first and last name.
2. Recipient’s full address as found on Google Maps.
3. Recipient’s full contact number.

Delivery Address

The delivery address entered needs to be found on Google Maps. Please double check that the address is accurate before completing the order. Orders will be delivered to the exact address that entered into the system in your order.

For "Company/Apartment" unit no entered into the system is only for driver's reference purpose to ease the deliver process of finding the specific lobby or if the security guard requires the unit number, etc. Delivering to the unit is not included for high-rise or multi-storied buildings (Please refer below).

If the location is too unreachable by the drivers such as no road access to the location, the driver will only deliver to the nearest car-accessible area only. You are required to collect the order from the driver at the location and the delivery fees will not be refunded.

Delivery fee

We only deliver to areas within 50KM from our store location according to Google Maps, covering mostly in KL and Selangor areas only.

For you to check the delivery fee to your address, 

1. Check the distance from Two Men Baker to X (Your address) on Google Maps https://goo.gl/maps/UfqyApfdjQtxDV4J7
2. Check your zone in the table below
3. Check the delivery fee and the minimum order to entitled free delivery

Delivery fee will be calculated automatically at the checkout page once you have entered the address.

One order number only applies to ONE delivery address under the same date and time slot. 

If you would like to place order for delivery to multiple address, different dates or different times cannot be done under the same order no. You required to create another separate orders for that in our website.

Delivery Time Slot

All orders are arranged to arrive within the chosen time slot. We cannot arrange to arrive at specific time, or after (eg: after/at 12PM). Drivers deliver to multiplies locations in a trip following the route that is planned. We do our best to ensure all the orders arrive at the time frame. However, unpredictable traffic, weathers or potential unforeseen circumstances may cause delays to the deliveries. We will always try our best to make sure the delivery will be made on time.

Two Men Baker will not accept responsibility for late deliver of orders and no refunds or re-deliveries will be made. Depending on the severity of adverse weather conditions, non-delivery may occur. In the event of non-delivery due to this, a refund will be given back.

Buyers are advised to select a time slot with the possibilities above taken into the account. Please kindly ensure that the recipients are at home before selecting a date and time before proceeding with the order. 

Two Men Baker will not be held responsible for any early arrivals or delays of delivery due to any reasons above or any circumstances impacting the driver or anything else outside of our control.

Please opt for self-pick up or select an early time slot if you cannot afford/risk the items arriving earlier or later than a choose time frame. 

Changes on the delivery details

Please kindly WhatsApp us 48 hours before the delivery date for any changes. Otherwise, we cannot promise changes can be made nor take responsibility if someone is not present during the delivery period.

High-rise/Multi storied buildings

Delivering to the unit number of high-rise/multi-storied buildings is not provided in our delivery partner's services. Drivers will only pass the cake to the recipient at the lobby/drop off point/ground floor of the building with no parking is required. In case if you're unable to collect during the driver's arrival time, the driver will put at the table or anywhere that is requested by you.

 

 

Q: How to order?

1. Browse the products through our website.
2. Select your preferred date.
3. Select candles/knife and enter your messages in the column if you wish us to print on the card (Optional)
4. Add to cart and complete your payment
5. Your order is confirmed!

Q: Can I directly purchase from your store?
A: No. We do not have a physical store. All orders are booked in advance (Pre-order basis). 
 
Q: Why can't I select the date?
A: If a certain date is blocked out, it means that the product is not available on that day or it has passed our cut off-time. The cut off time for all our products as follow: 1 day per-order - Orders must be placed 1 day before (1PM) 
 
Q: Can I amend my order?
A: Please kindly contact us via Whatsapp at least 48 hours before the delivery date and wait for us to respond if the changes are possible.
 
Q: Can I change the cake?
A: Please kindly contact us via Whatsapp at least 48 hours before delivery date and wait for us to respond if the changes are possible.
 
Q: Can I add on my order?
A: Please kindly contact us via Whatsapp at least 48 hours before the delivery date and wait for us to respond if the changes are possible. 

Q: Where is your store located?

A: We’re located at Da Men Residence Tower A which is just opposite the Da Men Mall. For pick up, please kindly wait outside “Morganfield” shop (right before the main entrance). There is a food pick up point for you to wait for a while. Please kindly Whatsapp us 15-20 minutes before your arrival for us to get your cake prepared and pass you there. 

Q: Is drive thru available for pick up? 

A: Yes, drive thru available outside the “Morganfield” shop. There is a food pick up point for you to wait for a while. Please kindly Whatsapp us 15-20 minutes before your arrival for us to get your cake prepared and pass you there. 

Q: How will I know when my order is ready to pick up?

A: You will receive an email notification once your order is ready for pick up 

Q: What are the operating hours for pick up?

A: Pick up collection is from 10AM - 6PM daily. You may come collect your order anytime in between (latest by 6PM). 

Refund 

All our cakes are non-returnable or refundable. All sales are final. We do not accept any returns, refunds or exchange of orders once the items have left our premises either by way of delivery or self pick up. We will thoroughly and wholly inspect all our items before sending them out to ensure you the best quality & condition is being sent out.  

Cancellation & Amendment 

No cancellation is allowed once your order is being confirmed. For amendment, please kindly contact us via Whatsapp your delivery details 48 hours before. 

Two Men Baker will not be responsibilities for late, non-deliveries or cake(s) damaged during the deliver process under the following circumstances:

• The receiver is not present at the address given during the delivery period 
• No such person at the given address
• The address given is incorrect or insufficient
• The receiver refuses to accept the item due to not being aware of someone’s ordering. Buyer needs to inform/alert the receiver beforehand to avoid any mis-understanding. Refusal of any item by receiver is considered as delivered. No request refund will be made.
• No valid contact number or receiver is not picking up the calls after trying reasonable attempts to contact the receiver. 
• No request for refund will be entertained for non-delivery due to the perishable nature of our products.
• In rare circumstances, late delivery is beyond our control. Two Men Baker will not be held liable for any claims. 

Damage and Issue

Upon receiving your orders, please kindly inspect to ensure all your items are correct. 

For any wrong orders/incomplete orders, please notify us at least 3 hours upon receiving the items. All items should be unconsumed and are in its original state for a refund or exchange of a product.